SALTO KS - Subscriptions

How to buy your SALTO KS subscription with Access Hardware

1. Choose the SALTO KS subscription that suits your site: Lite or Pro. For advice click here.
2. Select the subscription size based on the number of users you require.
3. Add your selected subscription to the cart.
4. If required, visit the relevant product page to add any Pods add-ons or additional seats to your cart.
5. Proceed to checkout and complete your purchase.
6. You will receive your SALTO KS activation code after purchase via email.
7. Visit our How to Activate Your Subscription page for instructions on activating your code.

Selecting & Purchasing Subscriptions Online

Which SALTO KS subscription should I choose: Lite or Pro?
SALTO KS Lite is suited to sites with straightforward access control requirements. SALTO KS Pro includes advanced functionality and can be expanded with selected Pods and additional seats. If you are unsure which option is right for your site, contact Access Hardware before purchasing. Click here ofr more information.

How do I choose the right number of users?
Choose a subscription that covers the number of people who require access to your site. A user can have multiple credentials, such as a tag, mobile key and PIN, while using only one user slot. If your requirements grow, you can upgrade to a larger user subscription.

Can I renew my existing subscription online?
Yes. Purchase the appropriate SALTO KS renewal voucher online with Access Hardware and then activate it within your SALTO KS site before your current subscription expires.

How can I pay for my SALTO KS subscription?
You can pay online by credit card. If you are a current Access Hardware account customer, you can also use your trading account to complete your purchase.

To use your trading account online, you must have an Access Hardware Online Account linked to your Access Hardware account number. If you do not yet have an online account, you can create one for free here. Please include your Access Hardware account number when registering. Online Account Activation may take up to 1 business day, so please ensure to allow time beofre your subscription end date.

When will I receive my activation code?
Once your order has been processed, your SALTO KS activation code will be instantly provided by email. You can then activate the voucher within your SALTO KS site.

How do I purchase Pods or additional seats?
After selecting the SALTO KS subscription you require, add any relevant Pods or additional seats to your cart before completing your purchase. All items can be purchased together in one transaction.

Can I purchase Pods or additional seats after purchasing my subscription?
Yes. Where supported by your SALTO KS Pro subscription, Pods and additional seats can be purchased separately and added as your site requirements change.

What if I purchase the wrong subscription or user capacity?
Please contact Access Hardware before activating your voucher if you are unsure. Once a voucher has been activated in SALTO KS, changes may not be possible.

Do multiple credentials use more than one user slot?
No. A user may have a physical tag, mobile key, PIN and remote access at the same time, but will use only one user slot in the subscription.

Do I need a new subscription when I add more doors or locks?
Your existing subscription may support additional doors or locks, depending on your site configuration and available capacity. Contact Access Hardware for advice before purchasing additional hardware or upgrading your subscription.

Who can activate a SALTO KS subscription voucher?
Only the Site Owner or a Site Administrator can activate a subscription voucher. For info on how to activate your voucher - click here.

Can I purchase a subscription for a new SALTO KS site?
Yes. Your SALTO KS site must be set up before the subscription voucher can be activated. If you are setting up a new system, speak with Access Hardware for advice before purchasing.

Subscription Management

What happens if I activate a new voucher while my site has an active subscription?
Activating a new voucher replaces your current subscription with the new subscription type and capacity. Any remaining time on your existing subscription is carried across and added to the new subscription period.

If the new subscription includes a higher number of users, the remaining value is calculated on a pro-rata basis to determine the new expiry date. Eg. If you had 10 days left on your 150 User subscription, but you upgrade to 300 Users, you will get 12months plus 5 days.

Can I manually change my subscription?

Yes. If you need to increase your user capacity, simply purchase the required higher-user subscription voucher and activate it in SALTO KS via Site > Subscription > Activate Voucher.
Any unused time remaining on your current subscription is applied to the new subscription on a pro-rata basis, and a new expiry date will be calculated.

What happens when my site subscription expires?
When a subscription expires, all IQs and users are set to an unsubscribed status.
Unsubscribed IQs will no longer respond to lock requests or receive access-right updates. Existing offline credentials and lock audit trail information are not affected.
Unsubscribed users cannot perform openings or other actions within the site. Site administrators can still access Site > Subscription to activate a new voucher.
We recommend you renew your subscription before the subscriptionend date, to ensure no disruption to your service. 

How will I know when my subscription is due to expire?
Site Owners and Site Administrators can view the current expiry date in Site > Subscription.
The Site Owner will also receive email reminders four weeks, one week and one day before the subscription expires.

Why are some users unsubscribed when my subscription still has available user capacity?
Site Owners and Site Administrators can manually subscribe or unsubscribe users, allowing them to decide how subscription slots are allocated.
To update a user’s status, go to the People page and change the setting in the Subscription column.

Why can’t I mark a user as subscribed?
To subscribe a user, you must be a Site Owner or Site Administrator and have an available user slot in your current subscription. You can check this under Site > Subscription.
The user must also have valid access credentials, such as a tag, mobile key, PIN or remote access.

Is there a limit to the number of keys or credentials each user can have?
No. A user can have multiple credentials, such as a physical tag, mobile key and PIN, while using only one user slot in the subscription.