Our Policies

Our Policies

On this page, you will find our company policy documents. These policies represent our commitment to use recognised best practices and deal with all customers and suppliers fairly and consistently.

These procedures are designed to provide you with all relevant information you may require. The documents can be downloaded in PDF format for your records.

Privacy and Credit Reporting Policy

Dispatch and Delivery Policy

Returns and Refunds Policy

WHS Policy

Access Hardware and the Environment

Modern Slavery and Human Trafficking Statement


Our Commitment to the Australian Packaging Covenant Organisation (APCO)

At Access Hardware we aim to continuously challenge, improve and strive towards creating a business that protects our environment. Since becoming a member of the Australian Packaging Covenant Organisation (APCO) we have become committed to making changes within our organisation with regard to packaging regulations in Australia.

Whilst it is a beginning step, it is a large step for Access Hardware to be held accountable as well as share our vision and goals against sustainable packaging, and how we plan to make improvements to meet the goals of the Covenant.

Our Annual Report and Action Plan are published annually on APCO’s website, and are available to read here. To find out more information about APCO, visit apco.org.au.